mymonX | Contact Us

FAQ & Contact

Our customer service team is here to make your experience seamless. Please see the most frequently asked questions below. Feel free to reach out for any questions or assistance. We're here to help!

How long is the delivery time?

EU Delivery (3-5 business days)

UK Delivery (3-5 business days)

Asia Delivery (3-5 business days)

How can i return my order?

We will gladly accept your return within 14 days by contacting us. For full terms and conditions please see our Refund policy.

Can I change my delivery address after ordering?

If your order hasn’t been shipped, contact us immediately and we’ll do our best to update the address.

Do I have a warranty on my wearable?

Yes, your order number is your warranty. The warranty is valid for 24 months.

Which finger and hand should I wear the ring on for the most accurate data?

For the best accuracy, wear the ring on your index, middle, or ring finger of your non-dominant hand. Ensure it fits snugly for optimal sensor contact.

Do you share my data?

No, we have access to your data anonymously to train and improve our AI algorithms so that we can give you the most accurate advice possible but we will never share your data with a third party.

Why is my data not syncing with the app?

Please ensure you are opening the app at least once a day to upload the data from your wearable. Make sure that the device is connected to the app in Settings. If your app is still not syncing, please contact us.

I don't know my ring size.

No worries, simply use our "Ring Size Finder" service.

Can't find your answer?

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Simply fill in the following form and share what's on your mind. We try to answer your question within 24 hours.